Slow to respond
You log a call and wait hours, or days, while reception cannot book patients.
- Missed response times
- Chasing for updates
- Issues that keep coming back
Switching IT provider,without the headache.
Unhappy with your current IT support? We handle the handover with your old provider, recover every password and licence, and get your practice onto proper dental IT support with no downtime.
We deal with themYour old provider, not you
No downtimeYour practice keeps running
Everything documentedPasswords, licences and assets
Sound familiar?
Signs it is time to switch.
Most practices that come to us are not unhappy with one thing. It is a slow build-up of all of these.
They do not know dental software
Every call about your practice software or imaging ends with "speak to the vendor".
- Practice software problems bounced back
- Imaging left to you
- No vendor liaison
No documentation
Nobody can tell you what you own, where the passwords are, or when licences renew.
- No asset register
- Unknown admin accounts
- Surprise renewals
Compliance falls on you
DSP Toolkit and Cyber Essentials arrive each year and your IT provider is no help.
- No evidence provided
- Security gaps
- Last-minute panic
Backups nobody checks
You assume backups are working, but nobody has ever tested a restore.
- No backup monitoring
- Untested restores
- Patient data at risk
Surprise bills
Invoices for work you thought was included, with no estimate beforehand.
- Unclear what is covered
- Unquoted charges
- No fixed monthly fee
How the switch works
Six steps, and we do the chasing.
A planned handover with your old provider, so nothing is lost and nobody in the practice has to manage it.
- 1
Free IT audit
We review your systems and give you a clear written report, whether or not you switch.
- 2
Proposal
A fixed monthly fee and an Order Form setting out exactly which users and devices are covered.
- 3
Notice & timing
We help you time notice to your current provider so the handover lines up.
- 4
Handover
We collect passwords, admin accounts, licences and documentation from your old provider.
- 5
Onboarding
Monitoring, security and backup checks installed on every device, with an asset register built.
- 6
First-month review
We walk you through what we found, what we fixed, and anything that needs planning.
The awkward bits
We handle the handover, start to finish.
The hardest part of changing IT provider is getting everything back from the old one. We contact them, collect what you need and secure it, so you never have to have that conversation.
- Passwords & admin accountsMicrosoft 365, email, domain, firewall, Wi-Fi and server access recovered and secured
- Licences & renewalsSoftware licences and subscriptions moved into your name, with renewal dates recorded
- Backups verifiedWe check your backups exist, run a test restore and set up monitoring
- Supplier contactsPractice software, imaging, internet and printer suppliers told who to talk to
- DocumentationA full asset register and record of your setup, kept up to date from then on
What you switch to
Response targets in writing.
Our managed support comes with response targets set out in your contract, plus unlimited remote support, proactive monitoring and help from people who know dental software.
30min
Critical
Whole practice affected
Whole practice affected
1hr
High
Several users or a key workstation
Several users or a key workstation
1.5hrs
Normal
Single user affected
Single user affected
2hrs
Low
Requests, changes and advice
Requests, changes and advice
Working-time targets for acknowledging a request and starting work. Support hours are Monday to Friday 08:00 to 18:00 and Saturday 09:00 to 17:00. See our service schedule for the full details.
Will there be any downtime when we switch?
No planned downtime. We take over alongside your existing setup, check everything works, and only then remove the old provider's tools. Your practice keeps running throughout.
What if our current provider will not hand over passwords?
It happens more than you would think. The accounts belong to your practice, not your IT provider, and we know how to recover access to Microsoft 365, your domain, firewall and other systems if a handover stalls. We deal with them directly so you do not have to.
Do we need to give our current provider notice?
Usually, yes. Check your current contract for the notice period. We will help you work out the right date so the handover lines up and you are never without support or paying twice for longer than you need to.
How long does switching take?
Most practices are fully onboarded within two to four weeks of signing, depending on notice periods and how much documentation the outgoing provider hands over.
What does the contract look like?
Our managed support starts with a 12-month term, then rolls on 30 days at a time. Everything is set out in our terms and conditions, with no hidden extras: anything outside your support plan is quoted up front.
Is the IT audit really free?
Yes. We review your hardware, network, backups, security and software licences, then give you a clear written report. There is no obligation to switch.
Ready to switch?
Book a free IT audit. We will review your current setup and show you exactly how the handover would work, with no obligation.
- Free IT audit and written report
- We deal with your old provider for you
- No downtime during the switch