Client area

Remote Support Portal

Access your remote support tools securely. Your engineer will guide you to the right option.

Zoho Assist

Join a remote support session. Enter the session code provided by your IT INFINITY engineer to allow us to access your screen securely.

Launch session

Ninja One Portal

Access the Ninja One remote monitoring and management portal. Log in with your IT INFINITY-issued credentials to view your systems and support tickets.

Open portal

Not sure which to use? Your engineer will direct you when they contact you. For Zoho Assist you'll receive a session code — no account needed. For Ninja One you'll need your login credentials.

Simple process

How to connect

Getting remote support from IT INFINITY takes just three steps.

Contact us

Call us on 01622 230 841 or raise a ticket via email and we'll arrange a remote session at a convenient time.

Launch the right tool

Your engineer will tell you which portal to use. Click the relevant card above — it opens in a new tab, ready to connect.

Connect securely

Enter your session code or log in with your credentials. Your engineer connects to your screen — your data stays private throughout.