Safety for patients and staff
Regular servicing checks that your X-ray equipment is working as it should, supporting your obligations under the Ionising Radiations Regulations.
X-ray imaging servicing,on schedule and on record.
Planned servicing for your intraoral X-ray, phosphor plate scanners, OPG and CBCT, so your equipment stays safe, your images stay sharp and your paperwork is always in order.
On scheduleEvery unit serviced when it is due
Service reportsA record for your files
Dürr Dental & MyRayAuthorised dealer
Service intervals
When each piece of equipment is due.
Different equipment has different service intervals. Here is how often each needs servicing over a three-year period.
Intraoral X-ray generatorsWall- or ceiling-mounted intraoral units
Every year
Phosphor plate scannersMost makes and models
Every year
Dürr Dental VistaScanDürr phosphor plate scanners
Every 3 years
Panoramic (OPG)Including cephalometric units
Every year
CBCTStandard schedule
Every year
Why it matters
More than a box to tick.
Regular servicing protects your patients, your team, your images and your diary.
Consistent image quality
Worn parts, drift and dirt slowly degrade images. Servicing keeps diagnostic quality where it should be.
Fewer breakdowns
Problems found at a planned service are far cheaper and less disruptive than a unit failing mid-clinic.
A record for inspections
Every service is documented, so you have the paperwork ready when you need to show it.
What a service includes
Checked, tested and documented.
Each service follows the manufacturer's procedure for your equipment, and ends with a report for your records.
- Inspection & cleaningMechanical, electrical and moving parts checked, cleaned and adjusted
- Function & image checksTested against the manufacturer's specification
- Software & firmwareUpdates applied and the link to your imaging software checked
- Service reportA written record of the work and results for your files
- Next due dateRecorded so you know when each unit is next due
How often does dental X-ray equipment need servicing?
Intraoral X-ray generators, panoramic (OPG) units and most phosphor plate scanners should be serviced every year. Dürr Dental VistaScan plate scanners are serviced every three years. CBCT units are serviced every year.
What is the monthly CBCT QA test?
A short quality-assurance check that the practice carries out each month to confirm the CBCT is still producing consistent images. Keeping up with it every month is what allows the RPA Critical Exam to move from every year to every three years.
Why are Dürr Dental plate scanners every three years?
Dürr Dental sets a three-year service interval for its VistaScan phosphor plate scanners. Other makes are generally serviced every year.
Is servicing the same as our radiation protection checks?
No. Servicing maintains the equipment itself. It does not replace the checks and advice from your Radiation Protection Adviser, and we are happy to work alongside them.
Can you service equipment you did not supply?
Get in touch with the make and model of your equipment and we will let you know. As an authorised Dürr Dental and MyRay dealer, we service both ranges.
Will servicing disrupt our clinics?
We plan visits around your diary, often before or after clinic hours, so surgeries are not taken out of action when you need them.
Is your equipment due a service?
Tell us what equipment you have and when it was last serviced, and we will get you booked in.
- Intraoral, OPG, CBCT and plate scanners
- Planned around your clinics
- Service report for your records